Reference

How bf33 Handles Your Personal Information

Your account data and payment details — including transactions through bKash, Nagad, and Rocket — are handled with clear rules about what we collect, why we collect it, and how long we keep it.

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DATA HANDLING DETAIL

Inside bf33 Data and Account Security

We use SSL encryption across all account pages and payment flows, so data moving between your device and our servers — including bKash and Nagad transaction confirmations — is protected in transit. Cookies on bf33 are used for session management and to remember your login state; you can manage cookie preferences through your browser settings at any time.

Cookie Use

We use session cookies to keep you logged in and functional cookies to remember your wallet preference between visits. No advertising cookies are placed without your consent.

Account Security

Account access uses OTP verification tied to your registered mobile number. Any change to your linked bKash, Nagad, or Rocket wallet triggers a re-verification step.

Data Retention

Active account data is retained while your account is open. After closure, we keep records only as long as required by applicable legal or financial compliance obligations.

Your Rights

You can request access to your data, ask for corrections, or request deletion where no retention obligation applies. Submit requests via live chat or email with your account ID.

PRIVACY CONTACT

Reach Us About Your Data

If you want to access, correct, or remove personal data we hold, our support team handles privacy requests directly. Send your request through any of the channels below and include your registered account details so we can verify your identity before acting on the request.

Team online

Live Chat

Start a chat from your account dashboard. Available for account-verified requests about data access, correction, or deletion queries.

Email Support

Write to our support address with your account ID and the specific data request. We aim to respond within a reasonable timeframe under applicable rules.

In-App Help

Open the Help section from the mobile menu on bf33. Submit a privacy request form directly tied to your logged-in account for faster verification.

What This Privacy Policy Covers

bf33 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with bf33, we collect the information needed to run your account: your name, contact details, and the payment method you use — whether that is bKash, Nagad, or Rocket. We collect transaction records each time you deposit or withdraw through those

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wallets, and we log device and session data to keep your account secure. We do not sell your personal data to third parties. Data shared with payment processors like bKash, Nagad, and Rocket is limited to what those services need to complete your transaction — nothing
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more. We may share data with regulatory bodies where required by applicable law, and availability of this service depends on your local law and eligible regions. We retain account data for as long as your account is active and for a period after closure as required
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by applicable legal obligations. You can request a copy of the data we hold on you, ask us to correct inaccurate records, or request deletion where no legal retention obligation applies. All requests go through our support channel. This policy applies to bf33 and any mobile
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access point we operate for Bangladesh.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Common Questions About Your Privacy

These are the questions we hear most often about how bf33 handles personal data, payment records, and account information.

We collect your name, contact details, and the mobile wallet you register — bKash, Nagad, or Rocket. We also log device type and session data to protect your account from unauthorised access.

Transaction data is shared only with the payment processor completing your transfer — bKash, Nagad, or Rocket — and only the details needed to process that specific transaction. We do not sell payment data.

Send a request through live chat or email with your registered account ID. We verify your identity first, then provide the data we hold in a readable format within the timeframe required by applicable rules.

Yes. Where no legal retention obligation applies, you can request deletion. Some financial transaction records must be kept for a period after account closure under applicable compliance requirements.

We use session cookies for login state and functional cookies for wallet preferences. You can manage or block cookies through your browser settings, though some account features may not work without session cookies.

This policy covers all access to bf33. Whether you can use the platform depends on your local law and eligible regions. We recommend checking your local regulations before opening an account.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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How bf33 Handles Your Personal Information

Inside bf33 Data and Account Security

Cookie Use

Account Security

Data Retention

Your Rights

Reach Us About Your Data

Live Chat

Email Support

In-App Help

Common Questions About Your Privacy

01 What personal data does bf33 collect when I open an account?

02 Does bf33 share my bKash or Nagad transaction data with anyone?

03 How do I request a copy of the data bf33 holds on me?

04 Can I ask bf33 to delete my personal data?

05 What cookies does bf33 use and can I turn them off?

06 Does this privacy policy apply if I access bf33 from Bangladesh?

Privacy Policy

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